IT Support Technician
Burleson, TX, United States
Position Details
Full Time Position
Length of Employment: permanent
Company Information
Justice IT Consulting is a premier cyber security company and turnkey IT provider for small businesses, manufacturing, aerospace, and defense contractor companies throughout the state of Texas.
Our Mission
We protect our clients and their revenue by solving complex problems and tailoring solutions to their unique business..
Our Core Values
- Disciplined Focus on Security
- Uncompromising Integrity, Honesty and Responsibility
- Positive Outlook and Optimistic Approach
- Tenacious Quality of Workmanship
- Proactive Learning Mindset
- Devotion to Customer Experience
Job Description
Justice IT Consulting is a high growth Managed Services Provider (MSP) looking for someone with experience working with an MSP with a fluent competency in networking and server skills. Customer service skills and the ability to communicate effectively and positively are of utmost importance to this position and to Justice IT Consulting..
Qualifications
- Friendly, Effective and efficient communications with customers
- Experience with Microsoft Active Directory
- Working Knowledge of best practices for networking in security centric environments
- Experience with an MSP environment and or corporate standards
- Windows Server OS experience from Windows Server 2012 to 2019
- Windows client OS experience from Windows 7 to Windows 10
- Experience in UTM Firewall configuration using security centric best practices
- Experience with Hyper-V management in non-clustered environments
- Ability to troubleshoot, design, and implement in many different customer environments quickly and efficiently – agility
- Experience putting together documentation for others to follow complex setups
Office 365 management - Working Examples include but not limited to:
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- Active Directory and Folder Redirection
- Firewall, ACL Configuration, installation and firmware patching VLANs and VPNs
- Switch Configuration
- Light Scripting for application deployment and RMM automation
- Scripting to pull network, user and specific attribute information
- Deploying AI based AV, Application Whitelisting, SEIM and monitoring agents
- Documentation and experience with Physical in rack KVMs
- Troubleshooting network communications to include packet capture and analysis between, Applications, Network Infrastructure and workstations.
- Server Replacement and installation for domain servers, file servers, print servers, application servers and RDP servers.
- Configuring a Domain Trust
- Implementing GPOs for Active directory.
- Office 365 administration and migrations.
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Preferences
- Microsoft Windows Server certifications
- Other vendor or industry networking and security certifications
- Experience with Autotask (or other) PSA
- Experience with other industry tools such as an RMM and a Documentation platform like IT Glue
- SonicWall Firewall experience and certifications
- Azure experience putting together cloud infrastructure including, but not limited to virtual machines
- Wireless infrastructure design and troubleshooting in multi AP environments
Backup Strategies and implementations - Network monitoring, management, alerting and self-healing
- Some familiarity with Mac and Linux
Work Environment/ Physical Requirements
- Work environment will be a mix of typical office work, driving, in the field at industrial environments and outside in the elements for wireless deployments.
- Ability to drive a personal or company owned vehicle
- Depending on job or project being completed you may need to sit or stand for long periods of time
- The ability to lift 60 lbs
Reliable Transportation
Travel will be a weekly or daily part of the job. The use of a personal vehicle for short or long distance (up to 200 miles) travel is required. Travel time is paid for and mileage is reimbursed.
