Internal IT staff or Managed Services?

Hint:  It isn’t an “Either Or” decision.

Your organization has internal IT (Information Technology) support, whether it’s “the IT guy” or a full-fledged department.  Any of these situations sound familiar?

You have one person:

  • She’s constantly battling to put out fires
  • You want to upgrade our network, but his skill set doesn’t include newer technologies (but you’re not looking to replace him).
  • There’s a lot of work about our core business that she could do, but she doesn’t have the time!
  • When he goes on vacation, nobody can support your issues!
  • When she leaves the company, nobody knows where anything is or how it works!
  • There’s no time to even consider newer technologies!

You have an IT department:

  • You have a specific need (like compliance, Exchange, security) but we don’t have time or expertise.
  • You have a specific need, but not 40 hours worth.
  • Your department is focused on applications, not infrastructure.
  • You can’t keep up with the newer technologies.

Introducing:  CO-Managed IT Services (CoMITS) with Justice IT Consulting

A customized combination of service and support that blends the benefits of both Managed Services with Internal IT.

At the core of any good Managed Services is the relationship between the customer and service provider.  Traditional MSP agreements provide the services without “sharing” or co-managing.

As with any Managed Services agreement, Justice IT Consulting uses monitoring tools for proactive and responsive analysis, inventories, management and maintenance.  And we make those tools available to our CoMITS partners, along with all alerts and appropriate support.  Our monitoring targets include:

  • Network
  • Infrastructure
  • Virtual Servers
  • Cloud Resources
  • Desktops
  • End Users
  • Dark Web
  • Office 365
  • Training
  • Exchange
  • Compliance
  • Firewall/Routers
  • Security (on several layers)
  • Mobile Devices

This means that not only are these items monitored, they’re documented. Hardware inventories. Software inventories. Licensing. Procedures. Backups tested. And more!

And best of all, we can customize the agreement to the needs of your organization. Consider some of the scenarios that Justice IT Consulting is already supporting:

  • We provide SQL support including High Availability solutions, replication, performance analysis, BI development support.
  • We support the servers, Internal IT supports the desktops and end users
  • We provide the monitoring, Internal IT calls us when they need additional help
  • We provide and manage the backup and endpoint security
  • We support the virtual infrastructure
  • We provide the monitoring and help out when the tough problems arise!

We don’t replace your IT Staff. We make them better.